Frequently Asked Questions for Bills Payments
FAQs
- What MODE of PAYMENT is ACCEPTABLE at NOCECO Authorized Partners?
- Can I PAY even if I'm out of the NOCECO Coverage Area?
- Yes. As long as there are NOCECO authorized partners nationwide.
- Can I PAY AFTER due date at NOCECO Authorized Partners?
- No. Only current bills are allowed to be paid at NOCECO Authorized Partners. But you can still pay at NOCECO Collection Centers.
- What are the significant information should I present in the absence of my SOA?
- Account Number
- Account Name
- Reference Number
- Amount to be Paid
- Due Date
- What are the Mandatory Documents required for transacting payments?
- Statement of Account (SOA)
- Payment Transaction Form (available at Bayad Center Outlets)
- Can I pay the electric bill even if it is not on my account's name?
- Yes. As long as you can present the significant information of the current month bill.
- Can I pay if my Bill Type is other than Residential and Small Commercial?
- No. LARGE LOAD Types must be paid at NOCECO Collection Centers only.
- Why should I pay at RCBC, DBP, BOC, Bayad Center, ECPay, and SM Bills Payment Service Centers?
- Trusted and very accessible locations with flexible business hours.
For queries or concerns, please contact NOCECO Main Office (034)
4712-229, 4712-339 or ask your NOCECO Area Customer Welfare Desk Officer (CWDO) now for more information. Click here.
NOCECO Main Office and Sub-Offices Transaction Hours:
Business Hours: Mondays to Fridays from 8:00 AM - 12:00 NN | 1:00 PM to 5:00 PM
Payment Hours: Mondays to Fridays from 8:00 AM - 12:00 NN | 1:00 PM to 4:00 PM
Note:
* Please allow 3 business days for your bill payments to be updated.
* Always keep the copy of your bills payment receipt to avoid inconvenience.
* Payments after the due date must be paid at NOCECO Collection Offices.
* Payments for reconnection and penalties must be paid at NOCECO Main Office.